If you are not completely satisfied, we will provide a refund or exchange of the item within 60 days of purchase in most cases. Some products have different policies or requirements associated with them. Meanwhile, the product should be unused and in the original packaging.
Please contact us at cs@drfishtackle.com and provide your order number as well as the reason for your return when you wish to return an item. Our customer service team will review the return request and send you further instructions if the return is authorized.
- Return Shipping:
We may provide a return shipping label if return reasons verified as seller fault. In some cases, buyer may be requested to ship with a specific shipping method while a shipping label is not provided. Buyer may return the item by any shipping method with a tracking number for return reasons not due to seller error.
- Return Shipping Costs:
If the return is caused by buyer, buyer is responsible for shipping costs. The specific cost should depend on the courier company you choose. If the return is caused by seller, the goods recevied are damaged or incorrect, buyer is not responsible for the shipping costs and not charged a restocking fee for returns.
- Restocking Fee:
20% restocking fee will be charged for return reasons not due to seller error.
- Refunds:
When you return an item, your refund may differ based on the condition of the item, how long you've had the item. In most cases, 100% refund is guaranteed if item is in original condition. Our refund policy is only applicable to successful returns. Once we have processed your refund, you will receive a confirmation email from us. Generally, we will initiate a refund within 24 hours of confirming that the refund is required and the payment will be returned the same way. And the payment time is generally 24-72 hours according to the Paypal processing time.
If you request a return, you will receive an email confirming that the return has been processed. Prepare and ship your return after return request is authorized:
1). Fix item label. We advise you to keep the item labels for a few days after receiving the parcel. An item label will help us to recognize your return parcel more efficient.
2). Please kindly make sure the item is NOT USED in original good condition with outer packing and item label. If you don't have the original product packaging, please use a sturdy box and include padding such as packing bubbles or newspaper.
3). If needed, please write the RMA NO. on the surface of outer the packaging and making sure the RMA NO. is visible.
4). Pack your item securely for return and ship it based on the return shipping option you selected. Please ship the parcel by a shipping method with tracking number.
5). Inform the seller as soon as parcel is shipped. We will refund you as soon as parcel is delivered and confirmed as good.
Note: *The return address will be provided to you by mail after submitting your application.
If a product arrives damaged or your order is incorrect in any way, please contact customer service for assistance at cs@drfishtackle.com.
Let customers speak for us
Exactly what I wanted
I have two 7'6" rods and two 7'4" rods and these nylon rod sleeves are exactly what I wanted for my freshwater smallmouth fishing. Couldn't be happier!!!
Decent price
Decently priced and worth the wait
DR.FISH flashing eye bait
Works like advertise amazing
No Complaints
I have no complaints.
Like a glove
Fits nicely on both hands. The strap wraps around my wrist very comfortably. The gloves came in a set and both for nicely. The material is not leather but it seems ok to wear them for what I need them for. Thank you
Makes fly fishing easier.
Love the different size selection. Makes fly-fishing less difficult for old eyes.
Great item
Great item
perfect fit
work very good
Good bang for buck.
Sharp hooks
Very sharp hooks ang good quality
Impressive quality at this price
46 years tying for fresh and salt water. This vise offers the widest hook size range I've seen without breaking the bank or changing out jaws. Ordered one and crossed my fingers. I'm impressed, locked an 8/0 hook with room to spare and then a size 22 solidly. Materials are quality and metal, rotary feature is smooth and spins true. Case is nice, comes with some simple tools and a spare O ring. Time will tell how well it holds up to heavy use but for most this should be all the vise they need and there will be plenty left over for materials.
Quality product and after market service
Fishing in the surf one day, I was hit by a rouge wave and when I recovered standing up , found that I had sheared off my reel handle!
I ordered a replacement from Dr. Fish and received the replacement in short period of time.
I am very impressed with my Dr. Fish reel and equally impressed with their after market ease of doing business!
They produce a quality product and comprehensive after market service.
Perfect match. Fast customer service
After 3 hard years of surf fishing the handle on my LS10000 was getting loose. I emailed DrFish asking about a replacement handle. They responded very fast and sent me a link to order a new handle. It arrived on time and was a perfect fit. I look forward to purchasing many more Dr.Fish products.
Exact Size
Seem to be good
Very small but seem strong haven��t truly used them yet but I��m sure they will work well.
